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CLUB AXO LLC
Version 4.1 | Effective 1 September 2026 | 21+ | Play Responsibly
These Terms and Conditions (these “Terms”) constitute a binding agreement between Club AXO LLC, a Wyoming limited liability company (the “Company”, “we”, “us” or “our”), and the individual accessing or using the Platform (“you” or “your”), and govern your access to and use of the Platform.
BY CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND BY THE ANCILLARY POLICIES IDENTIFIED IN CLAUSE 2.3. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE PLATFORM.
THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A WAIVER OF CLASS AND REPRESENTATIVE ACTIONS AT CLAUSE 32. PLEASE READ CLAUSE 32 CAREFULLY. YOU MAY OPT OUT OF ARBITRATION IN ACCORDANCE WITH CLAUSE 32.5.
Company particulars
Legal name: Club AXO LLC
Assumed or fictitious names: None. The Company does not trade under any assumed, fictitious or “doing business as” name.
Jurisdiction of formation: State of Wyoming, United States
Registered business address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801
General and account support: support@clubaxo.com
Legal notices: legal@clubaxo.com
1.1 Definitions. In these Terms, the following capitalised terms have the following meanings:
“Account” means the account registered in your name on the Platform.
“AMOE” means the alternative method of entry described in clause 6 of the Sweepstakes Rules, being the free postal request method by which Sweeps Coins may be obtained without any purchase.
“Bonus Sweeps Coins” means Sweeps Coins obtained (a) as a bonus accompanying a Gold Coin purchase, (b) through a daily login bonus, (c) through a promotion or giveaway, or (d) through Boost Squad. Sweeps Coins obtained through AMOE are not Bonus Sweeps Coins.
“Boost Squad” means the optional friend-presence feature described in clause 9 and in the Boost Squad Rules.
“Company” has the meaning given in the preamble.
“Dormant” has the meaning given in clause 9 of the Sweepstakes Rules, being an Account on which no Qualifying Activity has occurred for 90 consecutive days.
“Enhanced Verification” means the identity verification procedure described in clause 5.3.
“Excluded State” means any State of the United States identified in clause 3.2, as amended by the Company from time to time in accordance with clause 3.4.
“Gold Coins” or “GC” means the entertainment-only virtual currency described in clause 8.2. Gold Coins have no monetary value and are not redeemable for cash, prizes or any other thing of value.
“Linked Accounts” means two or more Accounts which the Company reasonably determines to be controlled by the same individual or household, having regard to factors including a shared device or device fingerprint, internet protocol address or network, payment method, residential address, identity document, or coordinated patterns of play, promotion claiming or redemption.
“Malfunction” has the meaning given in clause 10.1.
“Permitted Jurisdiction” means a jurisdiction of the United States in which the Company is permitted to operate and which is not an Excluded State.
“Platform” means the Club AXO website, mobile applications, games, kiosks and related services operated by the Company.
“Playthrough Requirement” means the multiplier which a balance of Sweeps Coins must satisfy before becoming Redeemable Sweeps Coins, as described in clause 8.6 and in clause 7 of the Sweepstakes Rules.
“Qualifying Activity” has the meaning given in clause 9 of the Sweepstakes Rules.
“Redeemable Sweeps Coins” means Sweeps Coins which have satisfied the applicable Playthrough Requirement and are eligible for redemption in accordance with clause 16.
“Sweeps Coins” or “SC” means the sweepstakes entry currency described in clause 8.3. Sweeps Coins may not be purchased.
“Venue Host” means an independent third party which displays a Company kiosk, QR code or other access point at its premises, as described in clause 24.
1.2 Interpretation. In these Terms, unless the context otherwise requires:
1.2.1 headings are for convenience only and do not affect construction;
1.2.2 words in the singular include the plural and vice versa;
1.2.3 the words “include”, “includes” and “including” are to be construed as if followed by the words “without limitation”;
1.2.4 a reference to a clause is a reference to a clause of these Terms, and a reference to a clause of another document is a reference to that clause as it is numbered in that document;
1.2.5 a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time;
1.2.6 a reference to “days” means calendar days unless business days are specified;
1.2.7 all monetary amounts are expressed in United States dollars; and
1.2.8 a reference to writing includes email and notices delivered through the Platform, in accordance with clause 28.
2.1 Nature of the Platform. The Platform offers social casino-style games played with two separate virtual currencies. Gold Coins are for entertainment only. Sweeps Coins may be obtained free of charge and, once played in accordance with the Playthrough Requirement, may be redeemed for prizes where permitted.
2.2 No purchase necessary. The Platform operates a promotional sweepstakes. No purchase is necessary to obtain Sweeps Coins or to redeem a prize, and no purchase will improve any person’s chances of winning. The Platform is intended for entertainment and does not constitute real-money gambling.
2.3 Ancillary policies. The following policies are incorporated into these Terms by reference and form part of the agreement between you and the Company: the Sweepstakes Rules; the Privacy Policy; the Cookie Policy; the Boost Squad Rules; and the Responsible Gaming Policy.
2.4 Order of precedence. In the event of a conflict between these Terms and an ancillary policy, these Terms prevail, save that: (a) the Sweepstakes Rules prevail in respect of the conduct of the sweepstakes, the alternative method of entry, and the Playthrough Requirement; (b) the Privacy Policy prevails in respect of the collection, use and disclosure of personal information; and (c) the Responsible Gaming Policy prevails in respect of responsible-gaming tools and self-exclusion.
3.1 Eligibility criteria. You represent and warrant that, at all times during your use of the Platform:
3.1.1 you are at least 21 years of age;
3.1.2 you are a legal resident of, and are physically located in, a Permitted Jurisdiction;
3.1.3 you are accessing the Platform on your own behalf, using your own identity and your own payment methods, and you hold and control only one Account;
3.1.4 you are not identified on any applicable government sanctions or restricted-persons list, and you are not accessing the Platform from a sanctioned country; and
3.1.5 you are not an employee, officer, contractor, or an immediate family member of any of the foregoing, of the Company, where participation would create a conflict of interest.
3.2 Excluded States. Sweeps Coin play and redemption are not available in the following States: California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Oklahoma, Tennessee and Washington.
3.3 Continuing obligation. Eligibility is a continuing requirement. If you cease to satisfy any criterion in clause 3.1, the Company may suspend or close your Account in accordance with clause 26.
3.4 Amendment of the Excluded States. The Company may add a State to clause 3.2 at any time in order to comply with applicable law. Where your State of residence is added to clause 3.2, or where you relocate to an Excluded State, clause 7 applies.
3.5 Age verification. The Company verifies age at registration. No exception to clause 3.1.1 is available.
4.1 Registration information. On registration you must provide accurate and complete information, including your full legal name, date of birth, residential address, email address and telephone number, and you must maintain that information so that it remains accurate and current.
4.2 One Account. You may hold one Account only. You must not share, sell, transfer or permit any other person to use your Account.
4.3 Security. You are responsible for maintaining the security of your Account credentials and for all activity occurring under your Account. You must notify support@clubaxo.com promptly on becoming aware of any unauthorised use.
4.4 Contact details. Disposable email addresses and internet-based (VOIP) telephone numbers may be subject to additional review. You must register using contact details belonging to you.
4.5 Effect of inaccurate contact details. Several rights and protections conferred by these Terms depend upon the Company being able to contact you, including the redemption period under clause 7.4, expiry reminders under clause 9 of the Sweepstakes Rules, and notice prior to the reporting of an unclaimed balance to a State. Failure to maintain accurate contact details is at your own risk.
5.1 Requirement. The Company is required by applicable law and by its banking and payment partners to verify the identity, age and location of each person using the Platform. Verification is performed on the Company’s behalf by MojoVerify LLC (“MojoVerify”).
5.2 Basic verification. On registration, the Company verifies the information you have provided, including your age and the validity of your address and contact details. Basic verification must be completed before your first Gold Coin purchase. Where information cannot be matched automatically, the Company may require you to confirm or re-submit it.
5.3 Enhanced Verification. Before any redemption is released, you must complete Enhanced Verification. Enhanced Verification requires: (a) a valid, unexpired government-issued photographic identification document; (b) a live selfie image, used to confirm that the live person corresponds to the photograph on the identification document; and (c) your Social Security Number or Individual Taxpayer Identification Number, in whole or in part as requested. Enhanced Verification is ordinarily required once only, unless your information changes.
5.4 Application to all participants. Enhanced Verification applies equally to every participant, including a participant who has obtained Sweeps Coins exclusively through AMOE or other free methods.
5.5 Additional documentation. The Company may request additional documentation, including proof of address and information as to source of funds, in accordance with clause 15.5. The Company may suspend Account functions pending completion of a review.
5.6 Failure to complete. Where Enhanced Verification is not completed, the Company will not release a redemption.
5.7 Handling of verification information. The collection, use and retention of verification information, including biometric information derived from the selfie image, are described in the Privacy Policy.
6.1 Permitted use. You may use the Platform only while physically located in a Permitted Jurisdiction.
6.2 Verification points. The Company verifies your location at each of the following: registration; login; game launch; purchase; and redemption. Location data is provided through MojoVerify.
6.3 Enforcement. In each Excluded State, Sweeps Coin play and redemption are blocked at each of the five verification points identified in clause 6.2, and not at registration alone. The list of Excluded States published at clause 3.2 and in the Sweepstakes Rules is the list enforced by the Company’s systems, and enforcement is tested on a regular basis.
6.4 Reporting. If you believe the Company’s systems have permitted play which clause 6.3 requires to be blocked, you should report it to support@clubaxo.com.
6.5 Circumvention. Use of a virtual private network, proxy server or any other means to conceal or misrepresent your location is prohibited and may result in suspension or closure of your Account and forfeiture of balances and prizes in accordance with clause 26.
6.6 Travel. A participant who registers in a Permitted Jurisdiction and subsequently travels to an Excluded State will be blocked from Sweeps Coin play and from redemption while located in that State. Clause 7 applies only where an Excluded State becomes your State of residence or where your State is added to clause 3.2.
6.7 Access points. Access to the Platform from a kiosk or other access point does not vary this clause 6. Clause 24 applies.
6.8 State-specific restrictions. Certain game types and prize amounts are restricted by State in accordance with clause 19.
7.1 Application. This clause 7 applies where (a) you relocate permanently to an Excluded State, or (b) your State of residence is added to clause 3.2.
7.2 Notice. The Company will notify you by email and by notice within the Platform when this clause 7 applies to you.
7.3 Suspension of play and purchases. Sweeps Coin play, Gold Coin play and Gold Coin purchases will cease immediately and for so long as you remain in an Excluded State.
7.4 Preservation of Redeemable Sweeps Coins. Redeemable Sweeps Coins held in your Account are not forfeited by reason of your relocation or of a change in applicable law. No forfeiture ground in clause 26.2 is engaged by the operation of this clause 7 unless that ground independently applies to you.
7.5 Redemption period. You will have not less than 90 days from the date of notice under clause 7.2 to request redemption of your Redeemable Sweeps Coins, subject to the requirements of clause 16. Where the law of the Excluded State prohibits the payment of a prize to a person located in that State, the Company will notify you of that fact and of the options which remain available, which may include redemption while temporarily located in a Permitted Jurisdiction or a claim under clause 7.8.
7.6 Uncleared balances. Gold Coins and Bonus Sweeps Coins which have not satisfied the applicable Playthrough Requirement are not redeemable and will expire at the end of the period specified in clause 7.5, on the same basis as if the Account had become Dormant. The Company will give reminder notice before expiry.
7.7 Continued access. You will retain read-only access to your Account for not less than 12 months from the date of notice under clause 7.2, for the purposes of viewing your balance, transaction and gameplay history, responsible-gaming history and any tax documents issued to you. You may request an export of that record at any time by contacting support@clubaxo.com.
7.8 Unredeemed balances. A Redeemable Sweeps Coin balance which remains unredeemed at the end of the period specified in clause 7.5 is not forfeited. Such balance is held and dealt with under the unclaimed property law of the State of your last known address, in accordance with clause 9 of the Sweepstakes Rules, and subject to the notice required by that law. Your right to claim the balance, from the Company or from the State, is preserved.
7.9 Return to a Permitted Jurisdiction. Where you return to a Permitted Jurisdiction and your Account is otherwise in good standing, access will be restored on request to support@clubaxo.com. The Company may re-verify your identity and location before doing so.
8.1 Two currencies. The Platform uses two separate virtual currencies held in separate wallets. There is no conversion between them and neither may be transferred between participants.
8.2 Gold Coins. Gold Coins are used to play games for entertainment only. Gold Coins may be purchased or obtained through promotions. Gold Coins have no monetary value and are not redeemable for cash, prizes or any other thing of value at any time.
8.3 Sweeps Coins. Sweeps Coins may not be purchased. Sweeps Coins may be obtained only by the following methods:
8.3.1 as a free bonus accompanying a Gold Coin purchase;
8.3.2 through a daily login bonus;
8.3.3 through promotions and giveaways;
8.3.4 through AMOE, the instructions and postal address for which are set out in clause 6 of the Sweepstakes Rules; or
8.3.5 through Boost Squad, in accordance with clause 9.
8.4 Free entry by post only. Free entries must be submitted by post and may not be submitted by email. The status of a posted request may be enquired of at amoe@clubaxo.com, which address does not accept entries.
8.5 Value. One Sweeps Coin has a redemption value of one United States dollar (1 SC = $1.00). That rate applies wherever a Sweeps Coin balance, minimum, threshold or limit is expressed in dollars in these Terms, in the Sweepstakes Rules, or on the Platform. Gold Coins have no monetary value and no exchange rate.
8.6 Parity of Sweeps Coins. Each Sweeps Coin, once credited to your Account, carries the same value, the same odds and the same redemption rights as every other Sweeps Coin, irrespective of the method by which it was obtained. The number of Sweeps Coins granted differs between methods, and the number applicable to each method is published where that method is described.
8.7 Playthrough Requirement. Sweeps Coins must satisfy the applicable Playthrough Requirement before becoming Redeemable Sweeps Coins. The standard multiplier is 1x. The applicable multiplier depends on the promotion or method by which the Sweeps Coins were obtained. Clause 7 of the Sweepstakes Rules governs the application of the Playthrough Requirement. Your outstanding Playthrough Requirement is displayed in your Account.
8.8 Calculation. Where Sweeps Coins accompany a Gold Coin purchase, the Playthrough Requirement is calculated against the value of that purchase. Where Sweeps Coins are obtained free of charge, no purchase amount exists against which to calculate, and the requirement is that each Sweeps Coin be played once. A promotion may carry a different multiplier, which will be stated with that promotion before you accept it.
8.9 Bonus Sweeps Coins. Bonus Sweeps Coins may be forfeited in the circumstances set out in clause 26.2 and in clause 8 of the Sweepstakes Rules. Sweeps Coins obtained through AMOE are not Bonus Sweeps Coins.
8.10 Expiry. Sweeps Coins do not expire by reference to a fixed period from the date of credit. Balances expire on an Account becoming Dormant, and a promotion may attach a shorter expiry to the Sweeps Coins it grants. Clause 9 of the Sweepstakes Rules governs expiry, dormancy and the treatment of unclaimed balances. Redeemable Sweeps Coins do not expire by reason of dormancy.
9.1 Description. Boost Squad is an optional feature which permits you to connect with participants whom you have invited to the Platform. Where you and a connected participant are playing simultaneously, a multiplier is applied to your net winnings in a qualifying session, and the resulting amount is credited to your Account after that session closes.
9.2 Activity-based. The multiplier is determined solely by the number of connected, verified participants who are online. It is not determined by expenditure. A participant who has made no purchase and a participant who purchases regularly receive the same multiplier for the same number of connected, verified participants online.
9.3 Positive application only. A boost applies only to a session in which your winnings exceeded your wagers, and is calculated on that net amount. A boost never reduces a balance and never applies to a losing session.
9.4 Currency. The boost is credited in the currency of the session which generated it. A Gold Coin session generates a Gold Coin boost; a Sweeps Coin session generates Bonus Sweeps Coins. No boost is credited in a currency other than that of the originating session.
9.5 Treatment. Sweeps Coins credited under this clause 9 are Bonus Sweeps Coins and are subject to the standard 1x Playthrough Requirement applicable to Sweeps Coins obtained free of charge, and to the expiry, dormancy and forfeiture provisions of clauses 8.9, 8.10 and 26.2 and of clauses 8 and 9 of the Sweepstakes Rules.
9.6 Verification. A connected participant counts toward your multiplier only where both you and that participant have completed identity verification. You must have completed identity verification in order to be credited a Sweeps Coin boost.
9.7 Limits. The number of connected participants who may contribute to a multiplier is capped, and the boost is subject to a maximum per session and per day. The applicable tiers, cap and limits are published in the Boost Squad Rules and displayed in the Platform.
9.8 Withdrawal. You may leave Boost Squad, or remove an individual connection, at any time through your Account settings, without giving reasons and without affecting Sweeps Coins already credited to you.
9.9 Availability. Boost Squad may not be available in every State or on every brand operated by the Company. The Company may vary, suspend or discontinue Boost Squad at any time. Such variation, suspension or discontinuance does not affect Sweeps Coins already credited to you.
9.10 Information visible to other participants. The information visible to your connected participants is limited to that specified in clause 6 of the Privacy Policy. No monetary amount is disclosed between participants.
10.1 Definition. “Malfunction” means any error, defect, fault, interruption or incorrect operation of the Platform, a game, a random number generator, a paytable, or the systems which record play, including an error of a game content provider.
10.2 Void play. Where a Malfunction affects a game round, wager, win, bonus or balance, that play and any result arising from it are void, irrespective of the outcome which would otherwise have obtained, and irrespective of whether the error operated in your favour or that of the Company.
10.3 Correction. Where a round did not complete by reason of a Malfunction, the Company will return to your balance the Gold Coins or Sweeps Coins staked on it. Where a Malfunction credited or debited a balance incorrectly, the Company will correct the balance to the position which would have obtained but for the Malfunction. Where a Malfunction paid a win which the game was not configured to pay, that win is void and will be reversed. Where exact restoration is not practicable, the Company will restore you to a position no less favourable than that obtaining immediately before the affected play, acting reasonably, and will notify you of the action taken.
10.4 Sole remedy. Correction of your balance in accordance with clause 10.3 is your sole and exclusive remedy in respect of a Malfunction, save to the extent that applicable law provides otherwise. The Company is not liable for lost time, lost opportunity, or the outcome which a game would have produced but for the Malfunction.
10.5 Notification. A suspected Malfunction should be reported to support@clubaxo.com, specifying the date, time and game concerned.
11.1 Right of correction. Where a promotion is incorrectly configured, a price or package is incorrectly displayed, or Gold Coins or Sweeps Coins are credited to an Account in error, the Company may correct the error by removing coins credited in error, reversing a promotion published with a manifest error in its terms, or declining to honour a manifestly incorrect price or package. The Company will notify you of any such correction.
11.2 Restoration. Where an error has deprived you of an entitlement, the Company will restore that entitlement.
11.3 Not a forfeiture. A correction under this clause 11 is not a forfeiture and does not appear in clause 26.2.
11.4 Winnings from erroneous credits. Where you have played coins credited in error, the Company will not recover winnings generated in good faith through ordinary play, unless the error was caused by you, exploited by you, or was such that you could not reasonably have believed it to be genuine.
11.5 Invitation to treat. A price or offer displayed on the Platform constitutes an invitation to treat and not a binding offer, until accepted by the Company.
12.1 No obligation to purchase. You are not required to purchase anything in order to use the Platform.
12.2 Gold Coin purchases. Gold Coin purchases are subject to a minimum of $10 and are processed by the Company’s third-party payment processor. By making a purchase you authorise the applicable charge and confirm that the payment method used belongs to you. Prices and package contents are displayed at the point of purchase and may be varied.
12.3 Finality. Gold Coins are a virtual item, have no monetary value, are delivered immediately and are consumed by play. All Gold Coin purchases are final and no refund is offered save where required by applicable law.
12.4 Purchase limits. You may set a limit on Gold Coin expenditure per day, week or month through your Account settings. A reduction takes effect immediately. An increase or removal takes effect only after a period of 24 hours, during which you may cancel it. On reaching a limit, purchases are blocked for the remainder of the applicable period. A purchase limit operates as a block and not as a notification. The Responsible Gaming Policy contains further provision.
13.1 Obligation to contact the Company first. Where an issue arises in relation to a purchase, you must contact support@clubaxo.com before contacting your bank or card issuer. The Company aims to respond within two business days.
13.2 Breach. Initiating a chargeback, payment reversal or dispute in respect of a purchase on your Account without first affording the Company a reasonable opportunity to resolve the matter constitutes a material breach of these Terms. Where such a breach occurs, the account action and forfeiture provided for in this clause 13 apply under clause 26 as a consequence of that breach, and restoration is at the Company’s discretion under clause 13.9. This clause 13.2 does not apply where you were the victim of third-party fraud on your payment method and had no reason to contact the Company; such a matter will be treated as a fraud report.
13.3 Immediate consequences. On a chargeback or dispute being initiated in respect of a purchase on your Account, the Company’s systems will lock the Account wallet and forfeit the Bonus Sweeps Coins associated with that purchase, pending review. This applies to any chargeback, including one initiated in error.
13.4 Scope of forfeiture. Where a breach under clause 13.2 is established, or a dispute is found to have been raised in bad faith, the Company may forfeit: (a) the Bonus Sweeps Coins granted with the disputed purchase; (b) any Sweeps Coins and winnings derived from playing those Bonus Sweeps Coins; (c) any Gold Coins granted with that purchase and anything derived from them; and (d) any pending redemption funded in whole or in part by any of the foregoing. In the case of repeated disputes or established bad faith, the Company may additionally forfeit the remaining balance of the Account, close the Account, and close any Linked Accounts, in accordance with clause 26.
13.5 Sweeps Coins obtained free of charge. Sweeps Coins obtained through AMOE, a daily login bonus, Boost Squad, or a promotion requiring no purchase are not forfeited by reason of a chargeback, no purchase existing to which a dispute may attach. Such Sweeps Coins may be frozen pending investigation on the same basis as any other balance under review for suspected fraud, and remain subject to the forfeiture grounds in clause 26.2 applicable to all participants. Where the investigation is resolved in your favour, the freeze will be lifted.
13.6 Disputes following redemption. Where a chargeback is initiated, or attempted, in respect of a purchase after a prize has been redeemed from the Account, the Company may, in addition to the foregoing: (a) permanently close the Account and any Linked Accounts without reinstatement; (b) forfeit all remaining balances and pending redemptions; (c) recover the amount of the disputed purchase as a debt under clause 13.7; and (d) where the pattern indicates fraud, report the matter in accordance with clause 15.8.
13.7 Indebtedness. Where a chargeback succeeds and the goods to which it relates were delivered, the amount charged back constitutes a debt due from you to the Company, payable on demand. The Company may recover that amount from any balance on your Account, set it off against any redemption due to you, or require payment by another method. You remain liable notwithstanding that the purchase was made from your Account by a person to whom you permitted access in breach of clause 4.2.
13.8 Costs. You agree to reimburse the Company for (a) the chargeback fee charged to the Company by its payment processor or the card network in respect of a dispute initiated in breach of clause 13.2, and (b) any documented penalty or fine levied on the Company by a card network or processor as a direct result of that dispute. The Company will notify you of the amount and its basis. The Company will not charge you for time spent by its personnel on a review.
13.9 Review and restoration. The Company may request information in the course of a review, including correspondence with your bank, confirmation of the outcome, and evidence relating to the payment method. You must respond within 14 days. Where you do not, the review will be completed on the information available and the account action already taken will stand.
Where a dispute is resolved in your favour, was raised in error, or your bank confirms the charge was fraudulent and not made by you, the Company will on request review the restoration of the affected balance and will complete that review within 30 days, notifying you of the outcome and its reasons. Restoration is not automatic. The Company may decline restoration where there is evidence of abuse, where the Account has a history of disputes, where the review identifies a further breach of these Terms, or where the balance has already been redeemed. Where the action taken under clause 13.3 was triggered by an error of the Company or by fraud committed against you, the balance will be restored in full.
13.10 Repeated disputes. Two or more chargebacks or payment disputes on an Account, or a pattern of disputes across Linked Accounts, may result in permanent closure of every affected Account, forfeiture of all balances and pending redemptions, and permanent ineligibility to open a further Account. Where the Company concludes that the pattern indicates fraud, it may report the matter to its payment processor, the card networks, and fraud-prevention databases, and where required by law, to the relevant authorities.
13.11 Gameplay not reversed. A chargeback does not reverse play which has already occurred. Games played with Gold Coins or Sweeps Coins credited from a disputed purchase are not re-run, reversed or refunded, and results are not recalculated.
13.12 Records. The Company retains transaction records, device and browser information, internet protocol address and geolocation data, purchase and authentication logs, and gameplay history, and uses them to establish the facts where a purchase is disputed. Where a dispute is filed, the Company may disclose the relevant records to its payment processor, the acquiring bank and the card network in order to respond to it, in accordance with the Privacy Policy.
14.1 Nature of balances. Gold Coin and Sweeps Coin balances are records of virtual currency held on the Platform. They do not constitute a deposit or a bank account, are not held on trust for you, are not insured by the Federal Deposit Insurance Corporation or any other insurer, and bear no interest.
14.2 Status of the Company. The Company is not a bank, money transmitter, payment institution, broker or fiduciary. Nothing on the Platform constitutes a financial product or an investment. The Company does not lend, advance credit, or hold customer funds for safekeeping.
14.3 No advice. The Company does not provide tax, legal or financial advice. Statements in these Terms or the Sweepstakes Rules as to the reporting or taxation of prizes are general information as to the Company’s obligations and do not constitute advice as to your circumstances. You should consult your own adviser.
15.1 Programme. The Company maintains a formal, risk-based anti-money-laundering programme overseen by a designated Compliance Officer and supported by MojoVerify’s screening infrastructure. The programme applies equally to all participants, including those participating solely through free entry.
15.2 Own funds. You must fund your Account only with payment methods belonging to you, and must play and redeem for your own benefit and not on behalf of, or for the benefit of, any other person.
15.3 Prohibited financial activity. The following are prohibited:
15.3.1 Money laundering — using the Platform to disguise, transfer or realise the proceeds of crime;
15.3.2 Structuring — dividing purchases or redemptions so as to fall below the Company’s controls or applicable reporting thresholds;
15.3.3 Third-party funding — funding an Account with, or redeeming to, an account or payment method which is not yours, or financing the play of another person;
15.3.4 Collusion and value transfer — acting with others, or using more than one Account, to transfer value between participants or to realise value on behalf of another person. Participation in Boost Squad in accordance with clause 9 and the Boost Squad Rules does not constitute collusion and is not prohibited by this clause 15.3.4. This clause 15.3.4 prohibits the artificial construction of a squad, including creating, purchasing, renting or controlling additional Accounts in order to increase a multiplier, procuring or remunerating any person to register or verify an Account for that purpose, operating multiple Accounts from a shared device or household so as to generate reciprocal boosts, and any other arrangement designed to obtain a boost which the feature was not configured to confer;
15.3.5 Payment-dispute abuse — initiating chargebacks or payment disputes as a means of playing without payment, recovering losses, or extracting value from the Platform, including a pattern of disputes across one or more Accounts; and
15.3.6 Automation and manipulation — using bots, scripts or other tools to exploit gameplay, promotions or redemptions.
15.4 Holds. Where a payment method or pattern of activity does not appear to belong to the Account holder, the Company may place a hold on the Account pending review.
15.5 Source of funds. The Company may require you to explain and to document the source of the funds or value underlying your activity. Such a request is most likely to arise where: (a) a redemption or pattern of purchases is large or unusual for the Account; (b) activity is inconsistent with the information provided at registration; (c) a payment method or device is shared with another Account; (d) activity matches a pattern identified by the Company’s monitoring as presenting financial-crime risk; or (e) applicable law or a partner of the Company so requires. The documentation requested will be proportionate to the review.
15.6 Response period. You must respond to a request under clause 15.5 within 14 days, unless a longer period is agreed. Pending resolution, the Company may suspend redemptions and, where the risk warrants, purchases and play. Where you do not respond within the period specified, or the documentation provided does not resolve the matter, the Company may decline the redemption, maintain restrictions on the Account, and where appropriate close it in accordance with clause 26.
15.7 Monitoring and sanctions screening. The Company monitors Account and transaction activity for indicators of fraud, money laundering and other misuse by a combination of automated systems and human review, and screens against government sanctions lists and politically-exposed-person lists. The Company is prohibited by law from transacting with sanctioned persons or from sanctioned jurisdictions.
15.8 Account action and reporting. Where the Company identifies a material risk of financial crime or a breach of this clause 15, it may restrict, suspend or close the Account and any Linked Accounts, and withhold or forfeit balances, prizes and pending redemptions. Where required by law, the Company reports suspicious activity to the relevant authorities and cooperates with law-enforcement and regulatory investigations. The Company may be prohibited by law from disclosing the existence or details of such a review or report.
15.9 Records. The Company retains Account, transaction and review records for the periods required by applicable law, which for anti-money-laundering purposes extend for a number of years following closure of an Account.
16.1 Eligibility. Redemption is available only in respect of Redeemable Sweeps Coins. Redemptions are calculated at the rate of 1 SC = $1.00.
16.2 Conditions. Redemption is subject to each of the following:
16.2.1 Playthrough — the applicable Playthrough Requirement must be satisfied. Where a promotional bonus carries an outstanding wagering requirement, redemption is suspended until that requirement is satisfied or the bonus is forfeited;
16.2.2 Minimum — a balance of not less than $20 in Redeemable Sweeps Coins (20 SC);
16.2.3 Verification — completion of Enhanced Verification under clause 5.3;
16.2.4 Daily limit — a limit of $500 per 24-hour period, subject to higher limits which the Company may make available to certain verified Accounts;
16.2.5 Review — the Company may place a redemption on hold pending an identity, eligibility or compliance review, and may require an affidavit or declaration of eligibility; and
16.2.6 Payment — approved redemptions are paid through the Company’s redemption provider, MojoWallet. Processing times vary by method.
16.3 Purchase-linked balances. Where the Redeemable Sweeps Coins being redeemed were obtained as a bonus accompanying a Gold Coin purchase, the first redemption is additionally subject to the Company’s payment-risk controls, namely: (a) not fewer than two successfully completed purchases on the Account; (b) a purchase within the preceding 90 days; and (c) a hold of 30 days following the first purchase. These are anti-fraud controls applicable to purchased balances only.
16.4 Free entry not subject to purchase conditions. Sweeps Coins obtained through AMOE, a daily login bonus, Boost Squad, or a promotion are not subject to any purchase, deposit, purchase-recency or purchase-hold condition at redemption. A participant who has made no purchase may redeem Redeemable Sweeps Coins upon satisfying the 1x Playthrough Requirement, the minimum in clause 16.2.2, and Enhanced Verification. No further condition applies and no purchase of any kind is required at any point.
16.5 Taxes. You are solely responsible for all taxes arising in respect of prizes. Prize redemptions reaching the applicable annual threshold, generally $600 or more in a calendar year, may be reported to tax authorities, and the Company may be required to collect your Social Security Number or Individual Taxpayer Identification Number and to issue a tax form. You must provide accurate and complete tax information on request. Where required by law, the Company may withhold a portion of a prize for federal or State taxes, including backup withholding where a valid taxpayer identification number has not been provided, and may be unable to release a redemption until the required information has been provided.
16.6 State restrictions. Prize availability and limits vary by State in accordance with clause 19.
17.1 Description. Prizes are described at the time they are offered and are subject to verification.
17.2 Substitution. The Company may substitute a prize of equal or greater value where necessary. A cash-equivalent alternative is available only where expressly stated.
17.3 Forfeiture. Where you do not satisfy the eligibility or verification requirements applicable to a prize, or where you are in breach of these Terms, the prize and any related balances may be forfeited in accordance with clause 26.
18.1 General prohibitions. In addition to clause 15.3, you must not:
18.1.1 provide false, inaccurate or incomplete information;
18.1.2 open or control more than one Account, or assist any person in evading the Company’s controls;
18.1.3 use the identity, documents or payment methods of another person, or permit any person to use yours;
18.1.4 exploit an error in the Platform;
18.1.5 misrepresent or conceal your location, including through a virtual private network or proxy server; or
18.1.6 engage in fraud, harassment, infringement of intellectual property rights, or any unlawful activity on or through the Platform.
18.2 Payment methods. You may fund your Account only with a payment method which belongs solely to you and which you are authorised to use. The use of another person’s card or account, including that of a family member and whether or not with their consent, a joint or shared card of which you are not the named holder, a card in the name of a business for which you are not an authorised user, or any arrangement under which another person provides the funds for your play, is prohibited. Providing funds for the play of another person is likewise prohibited. Where the Company identifies third-party funding, it may forfeit balances and close the Account in accordance with clause 26, and clause 15 applies.
18.3 Multiple and Linked Accounts. You may hold one Account only. Sharing a household does not of itself constitute a breach; controlling more than one Account does. Where the Company determines that you control more than one Account, or that you are acting in coordination with another Account to transfer value, claim a promotion more than once, or evade a limit, a self-exclusion or an Excluded State, the consequences apply across all Linked Accounts simultaneously: the Company may suspend or close each of them, forfeit balances, pending redemptions and prizes across each of them in accordance with clause 26, and decline to reinstate any of them. Where the conduct indicates fraud or money laundering, clause 15 applies.
18.4 Boost Squad abuse. You must not create, control or procure the creation of additional Accounts in order to increase a Boost Squad multiplier, whether your own or that of another participant, and must not remunerate or induce any person to register or verify an Account for that purpose. The Company monitors for such conduct, including reciprocal boosting between Accounts operating from a shared device. Where identified, the consequences in clause 26 apply across every Account involved.
18.5 Automation. You must not use bots, scripts, macros, emulators, automated clients, hardware devices or any software-assisted method to play, to claim promotions, to make purchases or to interact with the Platform, and must not scrape, crawl, index or harvest any part of it. You must not effect purchases in rapid succession or in duplicate in a manner designed to exploit a promotion or a payment control.
18.6 Promotional abuse. You must not claim a promotion for which you are not eligible, claim the same promotion more than once, or employ any arrangement designed to extract value from a promotion which it was not configured to confer. The Company may withhold, cancel or reverse a promotional benefit obtained in breach of this clause 18.6.
19.1 Restrictions. Where required by State law, certain game types and prize amounts are restricted as follows: in Florida, card games are not available and the maximum prize is $5,000; in Georgia, card games and live dealer games are not available; and in Hawaii and West Virginia, card games are not available.
19.2 Enforcement. The Company enforces these restrictions by geography. The games available to you may differ according to your location.
20.1 The Platform operates a promotional sweepstakes offered for entertainment.
20.2 No purchase is necessary to obtain Sweeps Coins or to redeem a prize, and no purchase will increase any person’s chances of winning.
20.3 Free entry through AMOE carries the same per-coin value, the same odds and the same redemption rights as any other method, and a participant who has made no purchase has a complete path to obtaining, playing and redeeming Sweeps Coins.
20.4 Nothing on the Platform constitutes real-money gambling.
21.1 Tools. The Company provides tools to assist you in managing your play, including deposit limits, session time limits, spending alerts, reality checks, cool-off periods and self-exclusion. Those tools and the support resources available are described in the Responsible Gaming Policy.
21.2 Circumvention. Attempting to circumvent a self-exclusion or other responsible-gaming control, including by opening additional Accounts, is prohibited and may result in closure of all Linked Accounts and forfeiture of balances and prizes in accordance with clause 26.
22.1 Ownership. The Platform and all content within it, including software, games, graphics, text, logos and the Club AXO name and marks, are owned by the Company or its licensors and are protected by intellectual property laws.
22.2 Licence. The Company grants you a limited, personal, non-transferable, non-sublicensable, revocable licence to use the Platform for its intended purpose.
22.3 Restrictions. You must not copy, modify, distribute, reverse-engineer, scrape or create derivative works from any part of the Platform.
23.1 Providers. The Company relies on third-party providers to operate the Platform, including MojoVerify (identity verification, geolocation and screening), its third-party payment processor (purchase processing), MojoWallet (redemption payouts), and its game content providers. Your use of those services may be subject to their own terms.
23.2 Liability. The Company is not responsible for the acts or omissions of third parties, but remains responsible for its own obligations to you.
23.3 Links. The Platform may link to or integrate third-party websites and services which the Company does not control. The handling of your information by such third parties is governed by their own privacy policies.
24.1 Independent status. A Venue Host is an independent third party. A Venue Host is not an employee, agent, representative, partner, joint venturer or franchisee of the Company, and has no authority to act or speak for the Company, to make representations concerning the Platform, to determine a dispute concerning your Account, to verify identity or age, to accept an entry, to award or pay a prize, or otherwise to bind the Company. The Company does not own, operate, control or supervise the premises, staff, security or business of a Venue Host.
24.2 Third-party benefits. Food, beverages, discounts, loyalty benefits, entry into a Venue Host’s own promotions, and any other benefit offered to you by a Venue Host or other third party, whether or not while you are playing, is provided by that third party alone. Such benefit is not offered, funded or endorsed by the Company, does not form part of any promotion of the Company, does not constitute consideration for play on the Platform, and does not affect your Sweeps Coins, your odds, your Playthrough Requirement or your right to redeem. No such benefit is required in order to play, and nothing purchased from a Venue Host improves any person’s chances of winning. No purchase of any kind, whether from the Company or from any other person, is necessary to obtain Sweeps Coins or to redeem a prize.
24.3 Compensation of third parties. Venue Hosts, distributors, affiliates and other third parties may be compensated for hosting an access point or for referring participants to the Platform. Such compensation is a commercial arrangement between the Company and that third party. It does not constitute an agency or partnership, confers no interest in your Account, and is at no cost to you.
24.4 Your eligibility. Irrespective of the means by which you access the Platform, you remain responsible for satisfying the eligibility criteria in clause 3.1. A Venue Host does not verify any of those matters. The Company verifies age, identity and location in accordance with clauses 5 and 6, and a Venue Host cannot override, warrant or abridge that process. Access from a location in which the Company is not permitted to operate constitutes a breach of these Terms, irrespective of the presence of an access point at that location.
24.5 Standards required of Venue Hosts. The Company’s agreements with Venue Hosts require compliance with applicable law and with the Company’s standards, including that a Venue Host must not market to any person under 21, must not describe the Platform as gambling or as a means of generating income, must not encourage continued play, and must not offer any benefit conditional upon the amount a person plays or spends. The Company may terminate its arrangement with any Venue Host which fails to meet those standards or whose conduct the Company considers to create risk for participants or for the Company.
24.6 Venue conduct. The Company is not responsible for the premises, conduct, staff or promotions of a Venue Host, or for any matter arising at a Venue Host’s premises. Where a Venue Host has made a representation concerning the Company which is inconsistent with these Terms, these Terms prevail, and the representation should be reported to support@clubaxo.com. A complaint concerning a Venue Host’s own business is a matter between you and that Venue Host.
24.7 Responsible gaming at access points. Every tool provided under the Responsible Gaming Policy applies to your Account irrespective of the means of access. A self-exclusion blocks your Account at an access point in the same manner as on any other device.
25.1 Application. This clause 25 applies where the Platform offers chat with the Company’s support personnel or with other participants.
25.2 Prohibited content. You must not transmit any content which is: threatening, abusive, harassing, hateful or demeaning to a person or group; sexually explicit or obscene; defamatory or knowingly false concerning any person; an infringement of the intellectual property or privacy rights of any person; an advertisement, solicitation, referral link or promotion of another gambling or sweepstakes service; an attempt to arrange the transfer of coins, prizes or Accounts between participants; malicious code or a link to it; or otherwise unlawful. You must not disclose the personal information of any person, including your own. The Company’s support personnel will never request your password or full payment card number.
25.3 Support communications. Abusive or threatening communications directed at the Company’s personnel may result in withdrawal of chat access and, where serious or repeated, in account action under clause 26. A communication issued through support chat, including an automated or artificial-intelligence-assisted response, constitutes general information only, does not vary these Terms, does not determine a dispute, and does not bind the Company. A binding determination must be requested in writing at support@clubaxo.com.
25.4 Company rights. The Company may monitor, record, moderate, filter, remove or decline to transmit any communication, and may suspend or withdraw chat access, with or without notice. The Company does not review every communication before transmission and is not responsible for communications of other participants.
25.5 Licence. You retain ownership of content you transmit. You grant the Company a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and transmit that content for the purposes of operating the Platform and complying with the Company’s legal obligations. That licence terminates on removal of the content, save in respect of copies the Company is required to retain.
25.6 Reporting and copyright. A communication or participant may be reported through the in-chat reporting function or to support@clubaxo.com. A notification of claimed copyright infringement should be sent to legal@clubaxo.com and must contain the information required by the Digital Millennium Copyright Act, namely: identification of the copyrighted work; identification of the material claimed to be infringing and its location; your contact details; a statement of good-faith belief that the use is not authorised; a statement, under penalty of perjury, that the information is accurate and that you are authorised to act; and your physical or electronic signature. The Company operates a notice-and-takedown procedure, will forward any counter-notification received, and will terminate the Accounts of repeat infringers.
26.1 Company rights. The Company may suspend, restrict or close your Account and any Linked Accounts where you are in breach of these Terms, where required to do so by law, or where the Company reasonably considers it necessary to protect the Platform, its participants or its partners. You may close your Account at any time by contacting support@clubaxo.com. Records are retained following closure as required by law.
26.2 Grounds of forfeiture. Forfeiture of balances and Bonus Sweeps Coins may occur in the following circumstances, and in no others:
26.2.1 a chargeback or payment dispute is initiated in respect of a purchase on your Account, in which case the Bonus Sweeps Coins associated with that purchase are forfeited automatically and the wallet is locked pending review, in accordance with clause 13;
26.2.2 breach of clause 15 (anti-money-laundering and financial crime) or clause 18 (prohibited conduct);
26.2.3 circumvention of responsible-gaming controls, including the opening of additional Accounts to evade a limit or self-exclusion, in accordance with clause 21.2;
26.2.4 misrepresentation or concealment of location, including through a virtual private network or proxy server, in accordance with clause 6.5;
26.2.5 the Account holder being found to be under 21, in which case all gameplay is void, purchases are refunded to the original payment method, and Sweeps Coin balances, winnings and pending redemptions are forfeited;
26.2.6 a lifetime self-exclusion, which forfeits any remaining Gold Coin balance; any Redeemable Sweeps Coin balance is processed for a final redemption and is not forfeited;
26.2.7 failure to satisfy the eligibility or verification requirements applicable to a prize, in accordance with clause 17.3; and
26.2.8 expiry of a balance by reason of the Account becoming Dormant, or expiry of a promotional grant at the end of the window stated with that promotion, in accordance with clause 8.10 and clause 9 of the Sweepstakes Rules. Redeemable Sweeps Coins do not expire by reason of dormancy.
26.3 Relocation not a ground. Relocation to an Excluded State is not a ground of forfeiture. Clause 7 applies.
26.4 Restoration. Where a forfeiture results from an automated control and the underlying matter is resolved in your favour, the Company will restore the affected balance on request, subject to clause 13.9 where the forfeiture followed a payment dispute.
26.5 Publication. The grounds in clause 26.2 are also published in clause 8 of the Sweepstakes Rules.
27.1 Notification. On the death of an Account holder, the executor, administrator, personal representative or other person holding legal authority over the estate (the “Representative”) should notify the Company in writing at legal@clubaxo.com, or by post to the registered business address, within 90 days of the date of death where practicable. The notification must enclose: (a) a certified copy of the death certificate; (b) documentation evidencing the Representative’s authority, such as letters testamentary, letters of administration, a probated will, or a small-estate affidavit where permitted by the applicable State; and (c) valid government-issued photographic identification of the Representative.
27.2 Interim measures. On receipt of written notification and a certified death certificate, the Company will restrict the Account against use and will cease promotional communications. The Company will do so on receipt of notification and before completing verification of authority.
27.3 Treatment of balances. On verification of the Representative’s authority:
27.3.1 Redeemable Sweeps Coins will be redeemed by the Company on behalf of the estate at the rate of 1 SC = $1.00 and paid to the estate. No Playthrough Requirement and no minimum under clause 16.2.2 applies, and the Company waives any purchase-linked control under clause 16.3;
27.3.2 Bonus Sweeps Coins which have not satisfied the applicable Playthrough Requirement, and winnings locked behind that requirement, are not redeemable and will not be paid to the estate; and
27.3.3 Gold Coins have no monetary value and are not transferable to the estate.
27.4 Further documentation and indemnity. The Company may require additional documentation and may require the Representative to confirm in writing that the estate will hold the Company harmless in respect of a payment made in good faith under this clause 27. A redemption to an estate is subject to the same anti-money-laundering, sanctions and tax requirements as any other redemption.
27.5 Competing claims. Where more than one person asserts authority over the Account or the balance, the Company will make no payment until it receives either (a) an order of a court of competent jurisdiction directing the manner of payment, or (b) a written agreement executed by every person asserting an interest. The Company will notify each claimant accordingly.
27.6 Closure. On payment of the amount due to the estate, the Company will close the Account and retain such records as it is required by law to retain.
27.7 Surviving obligations. The estate remains liable for any amount owed to the Company which arose before receipt of notification of death, including an amount owed under clause 13.7, and the Company may set off that amount against a balance before payment to the estate. The Company may defer payment where reasonably necessary to address a claim, a legal requirement or a tax obligation.
27.8 Notification from other sources. Where the Company becomes aware of a death otherwise than by notification under clause 27.1, it may restrict the Account and attempt to contact the registered email address or postal address. The Company will not release a balance to any person who has not evidenced legal authority.
28.1 Consent. By creating an Account you consent to receive communications from the Company electronically, by email to the address registered to your Account, by SMS or push notification where you have provided those details, and by notice displayed within the Platform. You agree that electronic communications satisfy any legal requirement that a communication be in writing.
28.2 Scope. Clause 28.1 extends to Account and security notices, verification requests, notices concerning a hold or review, notice of amendment to these Terms or any ancillary policy, responsible-gaming notices, dormancy and expiry reminders, notices under clause 7, notice required before an unclaimed balance is reported to a State, and tax documents where you have consented to electronic delivery. Where applicable law requires delivery of a document in paper form and you have not consented otherwise, the Company will deliver it in paper form.
28.3 Effectiveness. A notice is effective on despatch to the address registered to your Account, whether or not opened.
28.4 Withdrawal of consent. You may withdraw consent under this clause 28 by notice to legal@clubaxo.com. The Company may thereafter be required to close your Account, being unable to operate it without the ability to serve notices.
28.5 Marketing. Marketing communications are governed separately and may be declined at any time without effect on this clause 28, in accordance with the Responsible Gaming Policy and the Privacy Policy.
29.1 THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”.
29.2 TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
29.3 THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.
30.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM.
30.2 TO THE EXTENT THAT LIABILITY CANNOT BE EXCLUDED, THE AGGREGATE LIABILITY OF THE COMPANY TO YOU SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO THE COMPANY IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED UNITED STATES DOLLARS ($100).
30.3 Nothing in these Terms excludes or limits the liability of the Company for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
31.1 You shall indemnify and hold harmless the Company and its officers, employees and agents from and against all claims, losses, liabilities and expenses, including reasonable legal fees, arising out of or in connection with your use of the Platform, your breach of these Terms, or your violation of applicable law or the rights of any third party.
32.1 Informal resolution. Before commencing arbitration, the party asserting a claim shall serve on the other a written notice of dispute headed “Notice of Dispute”. A notice served by you shall be sent to legal@clubaxo.com or by post to the registered business address, and shall state your name, the email address registered to your Account, a description of the dispute, the dates to which it relates, and the relief sought. A notice served by the Company shall be sent to the contact details registered to your Account. Neither party shall commence arbitration for 30 days following service of a notice of dispute. The Company shall respond within 30 days. Any applicable limitation period is tolled during that 30-day period. Compliance with this clause 32.1 is a condition precedent to the commencement of arbitration and may be enforced by a court or arbitrator, provided that non-compliance shall not preclude either party from seeking urgent relief to restrain continuing harm.
32.2 Governing law. These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-laws principles.
32.3 Agreement to arbitrate. Except where prohibited by applicable law, any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules in effect at the time the arbitration is commenced, and not in court. The Federal Arbitration Act governs this clause 32.
32.4 Class action waiver. YOU AND THE COMPANY WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. An arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative proceeding, save as provided in clause 32.6.
32.5 Right to opt out. You may opt out of clauses 32.3 and 32.4 by written notice to legal@clubaxo.com, or by post to the registered business address, within 30 days of first accepting these Terms. A notice sent instead to support@clubaxo.com shall be treated as validly served, and the Company shall not reject an opt-out on the ground that it was sent to the wrong address. Opting out has no effect on your Account and does not affect any other provision of these Terms.
32.6 Coordinated and mass filings. Where 20 or more notices of dispute or demands for arbitration asserting substantially similar claims are filed by, or with the assistance of, the same law firm or coordinated group within a period of 60 days, such claims shall be administered in sequential batches of not more than 25, with an arbitrator appointed in respect of each batch. Following determination of the first batch, the parties shall participate in a single mediation covering the remaining claims before further batches proceed. Limitation periods are tolled in respect of claims awaiting a batch. This clause 32.6 does not diminish the right of any individual to have their claim determined.
32.7 Costs. Where you commence arbitration, you shall not be required to pay more than $250 in filing, administrative and arbitrator fees, and the Company shall pay the balance. Each party shall bear its own legal fees save where a statute or the arbitrator’s award provides otherwise.
32.8 Small claims and judicial proceedings. Nothing in this clause 32 precludes either party from seeking relief in a small-claims court of competent jurisdiction. In respect of any dispute not subject to arbitration, or to enforce an arbitral award, the State and federal courts located in the State of Wyoming shall have exclusive jurisdiction, and each party submits to the venue of those courts.
32.9 Scope. This clause 32 applies to the Sweepstakes Rules, the Boost Squad Rules, and to any dispute arising out of the sweepstakes.
33.1 The Company may amend these Terms from time to time to reflect changes in its practices, industry standards or legal requirements.
33.2 An amended version takes effect on publication on the Platform unless otherwise stated.
33.3 Where an amendment materially affects your rights, the Company will give notice in accordance with clause 28 before it takes effect.
33.4 Your continued use of the Platform following an amendment constitutes acceptance of the amended Terms.
34.1 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions continue in full force and effect, and a court may reform the unenforceable provision to the nearest enforceable alternative giving effect to its intent.
34.2 Waiver. A failure or delay by the Company in enforcing any provision does not constitute a waiver of that provision or of any other.
34.3 Assignment. You may not assign these Terms without the Company’s prior written consent. The Company may assign these Terms in connection with a merger, acquisition or sale of assets.
34.4 Entire agreement. These Terms, together with the policies incorporated by reference under clause 2.3, constitute the entire agreement between you and the Company in respect of the Platform and supersede all prior communications and understandings.
34.5 Force majeure. The Company shall not be liable for any failure or delay in performing its obligations arising from events beyond its reasonable control, including act of God, fire, flood, hurricane, earthquake, severe weather, war, terrorism, riot or civil unrest, epidemic or pandemic, strike or labour shortage, failure of a utility, telecommunications or internet service, failure of a third-party provider, and any act of a governmental or regulatory authority, including a change in law requiring the Company to restrict or cease operations in a jurisdiction.
34.6 No third-party beneficiaries. These Terms confer no rights on any person who is not a party to them.
Club AXO LLC 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801
| Purpose | Address |
|---|---|
| Accounts, redemptions, holds, responsible-gaming tools | support@clubaxo.com |
| Legal notices, arbitration opt-out, privacy rights requests, estate notifications | legal@clubaxo.com |
| Status of a posted free-entry request (does not accept entries) | amoe@clubaxo.com |
| Marketing and promotional-message preferences | marketing@clubaxo.com |
If you or someone you know has a gambling problem, call 1-800-GAMBLER.